There are four reasons why Wisingsö Hotell & Konferens has a developed and clear special diet policy.

1. We want to be able to give all guests an equally wonderful dining experience and high food quality - regardless of whether they have special dietary needs or not.
2. We want to avoid anyone getting hurt by being served food that the guest cannot tolerate.
3. Sustainability. Through structured work, we want to reduce food waste - which can be an increased risk factor for special diets.
4. We want to provide high service and offer guests the opportunity to choose whatever they want - but requests beyond a certain basic level come with a price.

WHY DO WE USE A SPECIAL COST POLICY?

SPECIAL FOOD POLICY

WHAT IS SPECIAL DIET?

At Wisingsö Hotel & Conference, special diets are any food that has been changed/adjusted in relation to the food served to the entire group.
Special diets thus refer to both medical and allergy diets, ethical or religious diets, as well as lifestyle diets and personal preferences.

1. WHEN BOOKING

Our booking conditions state what applies regarding special diets.
In short, we can say that we are happy to say yes to everything - but that special dietary requests beyond the basic level cost extra.
The policy is approved upon signature of the confirmation.

SPECIAL DIET BASIC LEVEL - INCLUDED
• 100% plant-based (popularly vegan) • Lacto-, ovo-vegetarian (popularly vegetarian) • Medical special diet (food allergy) such as gluten, milk, etc. (total 14 allergens) • Cultural special diet (food choices based on region/culture) such as pork. • Pregnancy diet
SPECIAL DIET EXTRA
The following special dishes are charged at +25% of the menu price.
• Allergies beyond 14 allergens (if required) • Personal preferences and lifestyle diets (e.g. LCHF, GI, Keto) • Complicated allergies such as onion and multi-allergies

Medical and cultural diets (excluding fish and meat) are normally replaced with vegan diets.
Unfortunately, we have no way to adapt to airborne allergies.
Wisingsö Hotell & Konferens has no objection to guests with extremely specific dietary needs that cannot be accommodated by Wisingsö Hotell & Konferens bringing their own food to the restaurant. The menu price remains as a serving fee.

14 ALLERGENS
• Gluten • Crustaceans • Eggs • Fish • Peanuts • Soy • Milk • Nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia nuts) • Celery • Mustard • Sesame • Sulphur dioxide and sulphites (in concentrations of more than 10 mg/kg or 10 mg/litre) • Lupin • Molluscs (snails, mussels and squid).

2. 14 DAYS BEFORE ARRIVAL

We need to receive special diet lists from guests in writing no later than 14 days before the event. Wisingsö Hotel & Conference Detailed Planning Tool is used.

Available for download for Conferences here: https://www.wisingso.se/konfererensdetaljplanering or for Football Camps here: https://www.wisingso.se/fotbollslagerdetaljplanering
If the Wisingsö Hotel & Conference Detailed Planning Tool is not used, 1000:- will be charged.
Wisingsö Hotell & Konferens' goal is always to be flexible and service-oriented - but in the event of late notification of special diets or late changes, Wisingsö Hotell & Konferens has the right to charge extra based on increased costs.
If our three-course Conference Menu is served, Wisingsö Hotell & Konferens will take the special diet list into account when creating the menu. Of course, in combination with the wishes of the host/organizer.

3. DURING YOUR STAY

When guests are seated, we always check to see if anyone at the table has a special diet.
When we serve starters and main courses, our ambition is that those with special diets receive their food at the same time as the other guests. When we serve dessert (and in some other cases), we always serve those with special diets first.
The table service manager is responsible for the special diet guests at their own table. When serving at another table, always ask what special diet is intended at the table.
If a guest accidentally eats the wrong food, the head waiter and the person in charge of the conference must be informed immediately. Wisingsö Hotell & Konferens is responsible for taking appropriate measures.

4. AFTER DEPARTURE

In connection with the billing documents/invoice, charges for special dietary management are reported.
The costs that may occur/incur are:
• Special diet beyond basic level, +25%
• Late arrival of special diets or late changes (5 days for allergens, 14 days for complicated or multi-allergies, +100%
• Fee for non-use of Wisingsö Hotel & Conference Detailed Planning Tool, 1000 SEK
• Deviations from pre-ordered special diets. That is, leftover special foods because those who ordered special diets ate regular food instead, +100%