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An arrangement is when premises are provided with or without accommodation and/or meals, e.g. for a conference, or when booking a group or banquet hall. The customer is the person - legal or natural - who is liable for payment for the arrangement. The supplier refers to the facility that delivers the arrangement. The value of an order is the agreed price for the entire order or the sum of the ordered number of participants multiplied by the agreed price per participant per day, and the price for specially ordered services.
1. DEFINITIONS
GENERAL TERMS AND CONDITIONS GROUP & CONFERENCE
2. ORDER
Orders can be placed verbally or in writing. The supplier shall confirm receipt of an order in writing.
3. SPECIAL REQUESTS WHEN ORDERING
If the customer has special requests regarding, for example, special diets, etc., this must be stated at the time of ordering. See Wisingsö Hotell & Konferens' special diet policy: https://www.wisingso.se/restaurangspecialkostpolicy . The same applies if the customer requires special security arrangements.
4. VALUABLE PROPERTY
If the client wishes to bring valuable property with them and store it in the supplier's storage facilities, luggage room or safe, the client must inform the supplier of this. In the event of theft or similar, the supplier is only liable for compensation if the supplier has undertaken to be responsible for the property through written confirmation.
5. CANCELLATION
5.1 WHEN ORDERING GROUPS WITH MORE THAN 50 ROOM NIGHTS
- Up to 12 weeks before the event, cancellation is free of charge.
- If the booking is cancelled later than 12 weeks before the start of the event, the hotel will be reimbursed with 25% of the confirmed booking value, i.e. it is possible to cancel at a value of 75%.
- If the booking is cancelled later than 8 weeks before the start of the event, the hotel will be reimbursed 50% of the confirmed booking value, i.e. it is possible to cancel for a value of 50%.
- If cancelled later than 4 weeks before the start of the event, the hotel will be reimbursed 75% of the confirmed order value, i.e. it is possible to cancel for a value of 25%.
- If cancelled later than 2 weeks before the start of the event, the hotel will be reimbursed with 90% of the confirmed order value, i.e. it is possible to cancel for a value of 10%.
- If cancelled later than the day before the start of the event, the hotel will be reimbursed 100% of the confirmed order value.
5.2 WHEN ORDERING GROUPS WITH 26-49 ROOM NIGHTS
- Up to 8 weeks before the event, cancellation is free of charge.
- If the booking is cancelled later than 8 weeks before the start of the event, the hotel will be reimbursed 50% of the confirmed booking value, i.e. it is possible to cancel for a value of 50%.
- If cancelled later than 4 weeks before the start of the event, the hotel will be reimbursed 75% of the confirmed order value, i.e. it is possible to cancel for a value of 25%.
- If cancelled later than 2 weeks before the start of the event, the hotel will be reimbursed with 90% of the confirmed order value, i.e. it is possible to cancel for a value of 10%.
- If cancelled later than the day before the start of the event, the hotel will be reimbursed 100% of the confirmed order value.
5.3 WHEN ORDERING GROUPS WITH LESS THAN 26 ROOM NIGHTS
- Up to 4 weeks before the event, cancellation is free of charge.
- If cancelled later than 4 weeks before the start of the event, the hotel will be reimbursed 75% of the confirmed order value, i.e. it is possible to cancel for a value of 25%.
- If cancelled later than 2 weeks before the start of the event, the hotel will be reimbursed with 90% of the confirmed order value, i.e. it is possible to cancel for a value of 10%.
- If cancelled later than the day before the start of the event, the hotel will be reimbursed 100% of the confirmed order value.
5.4 BOOKING A DAY CONFERENCE OR GROUPS OF 10+ IN THE RESTAURANT
- Up to 4 weeks before the event, cancellation is free of charge.
- If cancelled later than 4 weeks before the start of the event, the hotel will be reimbursed 75% of the confirmed order value, i.e. it is possible to cancel for a value of 25%.
- If cancelled later than 2 weeks before the start of the event, the hotel will be reimbursed with 90% of the confirmed order value, i.e. it is possible to cancel for a value of 10%.
- If cancelled later than the day before the start of the event, the hotel will be reimbursed 100% of the confirmed order value.
The customer is responsible for all costs incurred in accordance with the order. If the participants are to pay something separately, this must be approved by the supplier. If participants fail to attend the ordered meal, this does not entitle them to a reduction in the price. Payment must be made as agreed. If an agreement has been reached regarding payment against invoice, the customer must pay the full amount within 21 days of the invoice date. If the payment deadline is exceeded, the supplier has the right to charge default interest from the due date at the applicable reference interest rate plus eight percentage points. An invoicing fee may be added when invoicing.
6. PAYMENT
7. RESERVATION FOR PRICE CHANGES
If the supplier wishes to reserve itself for price increases, the supplier shall clearly state this in its written confirmation of receipt of the order. The supplier shall immediately inform the customer when a price increase occurs.
8. FORCE MAJEURE
Pandemic, strike, lockout, fire, explosion, war or similar state of war, significant restrictions in deliveries or other circumstances beyond the supplier's control, entitle the supplier to terminate the agreement without obligation to pay damages.
9. PROPERTY/DAMAGE LIABILITY
The supplier is not strictly liable for property stored in hotel rooms or on the supplier's premises. Should it be shown that the supplier or its employees acted carelessly or negligently or were otherwise at fault for the loss or damage of property, the supplier is liable for the lost/damaged property. The supplier is also liable for property stored in a locked storage space by the supplier, unless the property is of particularly high value (see point 5). The customer is, in turn, liable for damage that he himself or his participants cause to the supplier through negligence.
10. DISPUTES
To resolve disputes or ambiguities at conferences and other events, Visita's responsibility committee is available to the parties free of charge. Visita's member companies have committed to following the committee's decisions.
11. BOOKING THROUGH A TRAVEL AGENT
If the booking and payment is made through a booking agent, this company shall, without delay, hold the supplier's money in a separate account until payment has been made to the supplier. This company shall also be accountable to the supplier for any money it has received on behalf of the supplier.